Frequently asked questions
Here are some common questions about our company.
Answer: Choosing the right bracelet depends on your personal goals and the energy you want to attract. You can complete the "Horoscope test analysis" on the website, and the system will recommend a special bracelet based on the energy you want to attract (for example, green ghost is recommended for people who lack wood in the five elements).
You can also contact us via WhatsApp +86-19944343531 for more professional optimization solutions.
Answer: All crystal products support engraving services (such as birth hexagrams, name abbreviations). When placing an order, select "custom service" and fill in your needs. Customized products require an additional 3-5 working days to produce.
Answer: Of course! TheZenTao bracelets are designed with purpose and intention, and incorporate thousands of years of Eastern Feng Shui wisdom. Each bracelet effectively reminds and enhances your personal energy, helps you focus on your goals, and attracts the wealth, success, and protection you desire. It is more than just a bracelet, it is a catalyst for transformation.
Logistics and Delivery
If the logistics delay exceeds 7 days, please contact our customer service as soon as possible. We will do our best to solve the problem for you.
Standard Delivery: It takes 5-7 working days for destinations in Europe and America, and 3-5 working days for destinations in Southeast Asia. Tracking is supported via DHL and FedEx.
Expedited Delivery: An additional $15 is required, and it takes 2-3 working days (only applicable to light and small items).
You can log in to "My Orders" or use the email link to check the logistics status in real-time.
According to the customs policies of the destination, customs duties may be incurred for the order (such as EU value-added tax). We have prepaid part of the taxes and fees (DDP). If additional fees are incurred, the recipient shall bear them. For details, please refer to the "Cross-border Shopping Tax Guide".
During international transportation, situations such as port congestion or customs clearance delays may occur (especially during peak seasons). If the logistics information has not been updated for more than 7 days, please contact the customer service for manual inspection, and we will provide a compensation plan (such as a $10 freight coupon).